/* --- GLOBAL STYLES & RESET --- */
:root {
    /* Keep original colors for potential accents if needed */
    --primary-accent-original: #007bff;
    --primary-accent-hover-original: #0056b3;
    --secondary-accent: #6c757d;
    --border-color-original: #dee2e6;
    --danger-color: #dc3545;
    --emergency-color: #b30000;
    --success-color: #28a745;
    --warning-color: #ffc107;
    --info-color: #17a2b8;

    /* NEW Color Scheme */
    --bg-main: #494969; /* Main background */
    --bg-nav: #20203e; /* Nav background */
    --bg-hover: #613e79; /* Hover/active background */
    --text-light: #f0f0f0; /* Light text for dark backgrounds */
    --text-dark: #212529; /* Keep for light backgrounds like modals if needed */
    --border-color: #353557; /* Darker border for contrast */


    --font-family-sans-serif: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    --menu-width: 220px;
    --menu-width-collapsed: 60px;
    --calendar-slot-height: 40px;
}

* {
    box-sizing: border-box;
}

body, html {
    margin: 0;
    padding: 0;
    height: 100%;
    font-family: var(--font-family-sans-serif);
    background-color: var(--bg-main);
    color: var(--text-light);
    overflow: hidden; /* Prevent body scroll */
}


/* --- APP LAYOUT --- */
.full-screen-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.9);
    display: flex;
    justify-content: center;
    align-items: center;
    z-index: 10000;
}

.auth-message-content {
    background-color: var(--bg-nav);
    padding: 40px;
    border-radius: 8px;
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.3);
    text-align: center;
    max-width: 400px;
    line-height: 1.6;
}

.auth-message-content a {
    color: var(--primary-accent-original);
    text-decoration: none;
}

.app-container {
    display: flex;
    height: 100vh;
    width: 100vw;
    transition: all 0.3s ease; /* Added transition for smooth collapse */
}

.main-nav {
    width: var(--menu-width);
    background-color: var(--bg-nav);
    color: var(--text-light);
    padding: 0;
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    position: relative; /* For toggle button positioning */
    transition: width 0.3s ease; /* Added transition for smooth collapse */
}

/* Nav Collapse Button */
.nav-toggle-btn {
    position: absolute;
    top: 50%;
    right: -20px; /* Positioned outside the nav area */
    transform: translateY(-50%);
    width: 20px;
    height: 40px;
    background-color: var(--bg-hover);
    color: var(--text-light);
    border: 1px solid var(--border-color);
    border-left: none;
    border-top-right-radius: 4px;
    border-bottom-right-radius: 4px;
    cursor: pointer;
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    line-height: 1;
    transition: right 0.3s ease, transform 0.3s ease;
    z-index: 50; /* Ensure button is above other elements */
}

.app-container.collapsed .nav-toggle-btn .nav-icon {
    transform: scaleX(-1); /* Flips the arrow */
}

#nav-content {
     display: flex;
     flex-direction: column;
     flex-grow: 1;
     overflow-y: auto; /* Allows scrolling of content inside nav */
}


.logo-container {
    padding: 20px;
    text-align: center;
    border-bottom: 1px solid var(--border-color);
}

.logo-container img {
    max-width: 100%;
    height: auto;
    max-height: 40px;
}

.main-nav ul {
    list-style: none;
    padding: 0;
    margin: 0;
    flex-grow: 1; 
}

.main-nav li {
    border-bottom: 1px solid var(--border-color);
}

.nav-link {
    display: flex;
    align-items: center;
    padding: 15px 20px;
    text-decoration: none;
    color: var(--text-light);
    transition: background-color 0.2s;
    font-size: 1rem;
}

.nav-link:hover,
.nav-link.active {
    background-color: var(--bg-hover);
}

.nav-icon {
    margin-right: 15px;
    font-size: 1.2rem;
    flex-shrink: 0;
}

/* --- NEW TICKET BUTTON STYLES (MATCHING IMAGE) --- */

.main-nav .nav-button-container {
    background-color: var(--bg-nav); 
    padding: 10px 15px; 
    border-bottom: 1px solid var(--border-color);
}

.main-nav .nav-button {
    width: 100%;
    font-size: 1rem;
    font-weight: 600; 
    padding: 10px 15px;
    color: var(--text-light); 
    background-color: var(--bg-hover); 
    border: none;
    border-radius: 4px;
    cursor: pointer;
    transition: background-color 0.2s;
    display: flex;
    justify-content: center;
    align-items: center;
}

.main-nav .nav-button:hover {
    background-color: #8352a8; 
}

.main-nav .nav-button .nav-icon-only {
    display: none; /* Hidden by default */
    font-size: 1.2rem;
}

/* --- COLLAPSED NAV STYLES --- */

.app-container.collapsed .main-nav {
    width: var(--menu-width-collapsed);
}

.app-container.collapsed .nav-text {
    display: none;
}

.app-container.collapsed .logo-container {
    padding: 10px 5px;
}

.app-container.collapsed .logo-container img {
    max-width: 40px; /* Smaller logo in collapsed state */
}

.app-container.collapsed .nav-link {
    padding: 15px 0;
    justify-content: center;
}

.app-container.collapsed .nav-icon {
    margin-right: 0;
}

.app-container.collapsed .nav-toggle-btn {
    right: -20px; /* Stays in the same relative position */
}

.app-container.collapsed .nav-button-container {
     padding: 10px 5px;
}

.app-container.collapsed .nav-button .nav-text {
    display: none;
}
.app-container.collapsed .nav-button .nav-icon-only {
    display: block; /* Show icon only in collapsed state */
}

/* --- MAIN CONTENT LAYOUT --- */

.main-content {
    flex-grow: 1;
    padding: 30px;
    overflow-y: auto; 
}

/* --- TICKET VIEW HEADER & CONTROLS (UPDATED FOR NEW LAYOUT) --- */

.main-content .header {
    display: flex;
    justify-content: space-between; 
    align-items: center;
    padding: 15px 0;
    margin-bottom: 20px;
    border-bottom: 1px solid var(--border-color);
}

.main-content .header h1 {
    font-size: 1.5rem;
    color: var(--text-light);
    margin: 0;
}

.main-content .controls-container {
    display: flex;
    gap: 10px; 
    align-items: center;
}

/* General button styles for the main content area */
.btn {
    padding: 8px 12px;
    border: none;
    border-radius: 4px;
    cursor: pointer;
    font-size: 0.9rem;
    transition: background-color 0.2s, opacity 0.2s;
}

.btn-primary {
    background-color: var(--primary-accent-original);
    color: var(--text-light);
}

.btn-primary:hover {
    background-color: var(--primary-accent-hover-original);
}

.btn-link {
    background: none;
    color: var(--primary-accent-original);
    text-decoration: underline;
    padding: 0;
    margin: 0;
}

/* Filter Button Group */
.filter-group {
    display: flex;
    align-items: center;
    gap: 5px;
    border: 1px solid var(--border-color);
    padding: 5px;
    border-radius: 6px;
}

.filter-group span {
    font-weight: bold;
    margin-right: 5px;
    font-size: 0.9rem;
}

.btn-filter {
    background-color: var(--bg-nav);
    color: var(--text-light);
    padding: 6px 10px;
    font-size: 0.8rem;
}

.btn-filter:hover {
    background-color: var(--bg-hover);
}

.btn-filter.active {
    background-color: var(--primary-accent-original);
    font-weight: bold;
}

.search-box {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    background-color: var(--bg-nav);
    color: var(--text-light);
    font-size: 0.9rem;
    width: 200px; 
}

/* --- TICKET TABLE STYLES (Ticket Design Fix) --- */

.tickets-table {
    width: 100%;
    border-collapse: collapse;
    margin-top: 15px;
    border: 1px solid var(--border-color); 
    border-radius: 8px;
    overflow: hidden;
}

.tickets-table th, .tickets-table td {
    padding: 12px 15px; 
    text-align: left;
    border-bottom: 1px solid var(--border-color);
}

.tickets-table th {
    background-color: var(--bg-nav); 
    color: var(--text-light);
    font-weight: 600; 
    font-size: 0.95rem;
    border-bottom: 2px solid var(--border-color); 
}

/* New CSS to make the rows visually distinct and professional */
.tickets-table tbody tr:nth-child(odd) {
    background-color: rgba(0, 0, 0, 0.05);
}
.tickets-table tbody tr:nth-child(even) {
    background-color: rgba(0, 0, 0, 0.1);
}

.tickets-table tbody tr {
    transition: background-color 0.2s;
    cursor: pointer;
}

.tickets-table tbody tr:hover {
    background-color: var(--bg-hover); 
}

/* Fix for badge size within the table */
.tickets-table .badge {
    padding: 4px 8px;
    font-size: 0.75rem;
    line-height: 1;
    display: inline-block;
    min-width: 65px; 
    text-align: center;
}


/* --- BADGE STYLES --- */

.badge {
    display: inline-block;
    padding: 3px 6px;
    border-radius: 3px;
    font-size: 0.75rem;
    font-weight: bold;
    text-align: center;
    min-width: 60px;
}

.badge-emergency {
    background-color: var(--emergency-color);
    color: var(--text-light);
}

.badge-p1 {
    background-color: var(--danger-color);
    color: var(--text-light);
}

.badge-p2 {
    background-color: var(--warning-color);
    color: var(--text-dark);
}

.badge-p3 {
    background-color: var(--info-color);
    color: var(--text-light);
}

.badge-p4 {
    background-color: var(--secondary-accent);
    color: var(--text-light);
}

/* Status Badges */
.badge-open {
    background-color: var(--success-color);
    color: var(--text-light);
}

.badge-closed {
    background-color: var(--secondary-accent);
    color: var(--text-light);
}

/* UPDATED: Assigned status to blue */
.badge-assigned {
    background-color: #007bff; 
    color: var(--text-light);
}

/* UPDATED: Escalation status to red */
.badge-escalation {
    background-color: var(--danger-color); 
    color: var(--text-light);
}

.sla-badge {
    margin-left: 10px;
    font-weight: normal;
}

/* --- CLIENTS/TECHS/KB VIEW STYLES --- */

.card-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: 20px;
    padding-top: 20px;
}

.card {
    background-color: var(--bg-nav);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 20px;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.card h2 {
    margin-top: 0;
    font-size: 1.3rem;
    color: var(--text-light);
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 10px;
    margin-bottom: 15px;
}

.card p {
    margin: 5px 0;
    font-size: 0.95rem;
}

.card ul {
     list-style-type: none;
     padding-left: 0;
     margin-top: 10px;
     font-size: 0.9rem;
}

.card ul li {
    margin-bottom: 3px;
}


/* --- KNOWLEDGE BASE LAYOUT --- */

.kb-layout {
    display: flex;
    gap: 20px;
    padding-top: 10px;
    height: calc(100% - 100px); 
}

.kb-nav {
    width: 250px;
    flex-shrink: 0;
    background-color: var(--bg-nav);
    border-radius: 8px;
    overflow-y: auto;
    border: 1px solid var(--border-color);
}

.kb-nav ul {
    list-style: none;
    padding: 0;
    margin: 0;
}

.kb-nav li {
    padding: 12px 15px;
    cursor: pointer;
    border-bottom: 1px solid var(--border-color);
    font-size: 0.9rem;
    transition: background-color 0.15s;
}

.kb-nav li:hover {
    background-color: var(--bg-hover);
}

.kb-nav li.active {
    background-color: var(--primary-accent-original);
    font-weight: bold;
}

#kb-article-container {
    flex-grow: 1;
    background-color: var(--bg-nav);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    padding: 25px;
    overflow-y: auto;
}

.kb-article-body h2 {
    font-size: 1.8rem;
    color: var(--primary-accent-original);
    margin-top: 0;
    padding-bottom: 10px;
    border-bottom: 1px solid var(--border-color);
}

.kb-article-body p {
    line-height: 1.6;
    margin: 1rem 0;
}

.kb-article-body ul, .kb-article-body ol {
    padding-left: 25px;
    margin: 1.5rem 0;
}

.kb-article-body li {
    margin-bottom: 0.5rem;
    line-height: 1.4;
}

.kb-article-body strong {
    font-weight: bold;
}

/* Table styles from the previous request */
.kb-article-body .kb-table td p {
    margin: 0;
    padding: 0;
}
.kb-article-body .kb-table {
    width: 100%;
    border-collapse: collapse;
    margin: 1.5rem 0;
    font-size: 0.95rem;
    color: var(--text-light);
}
.kb-article-body .kb-table th, .kb-article-body .kb-table td {
    padding: 10px 15px;
    border: 1px solid var(--border-color);
    text-align: left;
}
.kb-article-body .kb-table th {
    background-color: var(--bg-hover);
    font-weight: bold;
    color: var(--text-light);
}
.kb-article-body .kb-table tr:nth-child(even) {
    background-color: rgba(0, 0, 0, 0.1);
}

/* --- MODAL STYLES --- */

.modal {
    display: none;
    position: fixed;
    z-index: 1000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    overflow: auto;
    background-color: rgba(0, 0, 0, 0.7);
    justify-content: center;
    align-items: center;
}

.modal-content {
    background-color: var(--bg-main);
    margin: auto;
    padding: 0;
    border: 1px solid var(--border-color);
    width: 80%;
    max-width: 900px;
    border-radius: 8px;
    box-shadow: 0 5px 15px rgba(0, 0, 0, 0.3);
    display: flex;
    flex-direction: column;
    max-height: 90vh;
}

.modal-header {
    padding: 15px 25px;
    background-color: var(--bg-nav);
    color: var(--text-light);
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-top-left-radius: 8px;
    border-top-right-radius: 8px;
}

.modal-header h2 {
    margin: 0;
    font-size: 1.2rem;
}

.modal-close {
    color: var(--text-light);
    font-size: 28px;
    font-weight: bold;
    transition: color 0.2s;
}

.modal-close:hover,
.modal-close:focus {
    color: var(--danger-color);
    text-decoration: none;
    cursor: pointer;
}

.modal-body {
    padding: 25px;
    overflow-y: auto;
    flex-grow: 1;
}

.modal-footer {
    padding: 15px 25px;
    border-top: 1px solid var(--border-color);
    background-color: var(--bg-nav);
    text-align: right;
    border-bottom-left-radius: 8px;
    border-bottom-right-radius: 8px;
}

/* --- MODAL FORM FIELDS --- */
.form-group {
    margin-bottom: 15px;
}

.form-group label {
    display: block;
    margin-bottom: 5px;
    font-weight: bold;
    font-size: 0.9rem;
}

.form-row {
    display: flex;
    gap: 20px;
}

.form-row .form-group {
    flex: 1;
    min-width: 0; 
}

.form-row .form-group.schedule {
    max-width: 250px;
}

.modal-body input[type="text"],
.modal-body input[type="datetime-local"],
.modal-body select,
.modal-body textarea {
    width: 100%;
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    background-color: #5d5d83; 
    color: var(--text-light);
    font-size: 1rem;
    resize: vertical;
}

.modal-body select {
    appearance: none; 
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%23f0f0f0' class='bi bi-chevron-down' viewBox='0 0 16 16'%3E%3Cpath fill-rule='evenodd' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    padding-right: 30px;
}


/* --- MODAL THREADS --- */

.thread {
    border: 1px solid var(--border-color);
    border-radius: 6px;
    padding: 15px;
    margin-bottom: 20px;
    background-color: var(--bg-nav);
}

.thread h3 {
    margin-top: 0;
    font-size: 1.1rem;
    color: var(--primary-accent-original);
    padding-bottom: 10px;
    border-bottom: 1px solid var(--border-color);
    margin-bottom: 15px;
}

.thread-entry {
    border-left: 3px solid var(--bg-hover);
    padding-left: 10px;
    margin-bottom: 15px;
    font-size: 0.9rem;
}

.thread-header {
    font-size: 0.8rem;
    color: #ccc;
    margin-bottom: 5px;
}

.thread-body {
    white-space: pre-wrap;
    line-height: 1.4;
}

.new-reply textarea {
    min-height: 100px;
}

/* --- MODAL KB LINK CONTROL --- */
.kb-link-control {
    display: flex;
    align-items: center;
}

.kb-link-control-content {
    display: flex;
    align-items: center;
    flex-direction: row;
}

#modal-kb-link {
    display: none; 
}

#modal-kb-hyperlink {
    color: var(--primary-accent-original);
    margin-right: 10px;
    text-decoration: none;
}

/* --- Calendar View Styles (Design Fix) --- */

.calendar-controls {
    display: flex;
    align-items: center;
    padding: 10px 0;
    gap: 10px;
}

.calendar-controls label {
    font-weight: bold;
}

.calendar-grid {
    display: grid;
    /* Time column (80px) + 5 days (1fr each) */
    grid-template-columns: 80px repeat(5, 1fr); 
    border: 1px solid var(--border-color);
    margin-top: 20px;
    border-radius: 8px;
    overflow: hidden; 
    background-color: var(--bg-main); 
    overflow-y: auto;
    max-height: calc(100vh - 250px); 
}

.calendar-header {
    background-color: var(--bg-hover);
    padding: 10px 5px;
    text-align: center;
    font-weight: bold;
    font-size: 0.9rem;
    color: var(--text-light);
    border-right: 1px solid var(--border-color);
    border-bottom: 1px solid var(--border-color);
}

.calendar-header:nth-child(6) {
    border-right: none;
}
.calendar-header:last-child {
    border-right: none;
}

.time-slot, .calendar-day {
    height: var(--calendar-slot-height);
    min-height: var(--calendar-slot-height);
    font-size: 0.8rem;
    padding: 5px;
    overflow: hidden;
    position: relative;
    border-right: 1px solid var(--border-color);
    border-bottom: 1px solid var(--border-color);
}

.time-slot {
    font-weight: bold;
    background-color: var(--bg-nav);
    text-align: center;
    display: flex;
    align-items: center;
    justify-content: center;
}

.calendar-day {
    background-color: var(--bg-main);
}

/* Remove last column borders for clean edges */
.calendar-day:nth-child(6n) {
    border-right: none;
}
/* Remove last row borders */
.calendar-grid > div:nth-last-child(-n + 6) { 
    border-bottom: none;
}


.scheduled-ticket {
    background-color: var(--primary-accent-original);
    color: var(--text-light);
    padding: 2px 5px; 
    border-radius: 4px;
    font-size: 0.65rem; 
    cursor: grab;
    position: absolute;
    width: calc(100% - 10px); 
    left: 5px;
    top: 50%;
    transform: translateY(-50%);
    z-index: 2;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    line-height: 1.2;
    box-shadow: 0 1px 3px rgba(0,0,0,0.2);
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.scheduled-ticket.dragging {
    opacity: 0.4;
    cursor: grabbing;
}